Learning Innovation AI Product Design Service Design

Council Tax Call Coach

An AI-assisted coaching tool that helps council contact-centre agents work through complex Council Tax cases in real time, without breaking flow.

Role Lead product designer
Context Local authority contact centre
Duration 12 weeks · 2025
Artefacts Service blueprint · Working prototype · Coaching playbook

Placeholder body for Council Tax Call Coach. Replace with the full case study when it is written.

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