Writing & notes

Essays, field notes, and working theses on the practice

Long-form thinking about how people learn inside real work — and how to design tools, services, and systems that support them at the moment of need.

Essay

Why workflow support is not training

Training treats knowledge as a cold asset to transfer. Workflow support treats it as a live signal to surface at the moment of need — and the difference reshapes how we design learning systems.

8 min